Terms & Conditions of Sale & Return Policies

Proofing:

You will be sent a proof of your print job via e-mail prior to the printing process. The order will not be submitted until you have sent a reply message with your approval of the proof Make sure you check the proof thoroughly for any errors, as this is what will be sent to print and J & M Printing shall not be held liable for any errors after the proof has been approved.

Color:

J & M Printing can not guarantee color from proofs to the print. As different base
materials and different color layers may change color somewhat during the printing
process IE printing on a banner material may show a color a little different than on 14pt business card stock. We use the top of the line printing machines but some color change can occur during any printing process.

Delivery Times:

We do not in anyway guarantee delivery dates or times. It usually takes about a week for a job to be delivered once a proof has been approved but can be less or more depending on what kind of volume we already have in the Que

Damaged Merchandise:

Damaged shipments from handling must be claimed with the freight carrier. If any
cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.

Manufactures Defects:

If a product appears to have a manufactures defect, email us for instructions. Do not return Items to us without first calling to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization. No packages will be accepted without a Return Authorization.

Return Merchandise Policy:

Permission for any return merchandise must be secured from our return department within 30 days of delivery. All returns must be in the original packaging and in like new condition. For questions about returning merchandise please use email to submit a request to our Return Department. All returns must be in the original packaging. The return of non-defective merchandise when authorized will incur a 20% re-stocking fee and the customer is responsible for all shipping charges. No packages will be accepted without return authorization from our return department.

After a return is authorized by our return department:
1. Return the item to the address given to you by our return department.
2. Include a copy of the email from our return department.
3. Keep your shipping records for proof of shipment in the event of loss of returned
merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.

We will notify you via phone, mail, or email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.